From Amazon’s Description:
“Interpersonal skill is something that is needed in all spheres of life and is learnt from a very young age. Still, some seem to be more successful and popular when it comes to being popular and influential. It comes from developing the right attitude towards oneself. One of Dale Carnegie’s bestselling books, this one aims at enhancing one’s conversation skills and techniques on how to win people. Being a good and genuine listener goes a long way in making a person feel comfortable in your company. With simple techniques and vivid examples this book will definitely change the way you handle relationships and help you become a people’s person.”
See my notes below:
Fundamental Techniques in Handling People.
Principle 1. Don’t criticize, condemn or complain.
Principle 2: Give Honest and Sincere Appreciation.
Principle 3: Arouse in the other person an eager want.
Six Ways to Make People Like You.
Become genuinely interested in other people.
Be a good listener. Encourage others to talk about themselves.
Talk in terms of other person’s interests.
Make the other person feel important- and do it sincerely
How to Win People to Your Way of Thinking.
The only way to get the best of an argument is to avoid it
Advice on how to deal with arguments
Show respect for the other person’s opinions. Never say, “You’re wrong.”
If you are wrong, admit it quickly and emphatically
Get the other person saying “yes yes” immediately.
Let the other person do a great deal of the talking.
Let the other person feel the idea is his or hers.
Try honestly to see things from other person’s point of view.
Be sympathetic with the other person’s ideas and desires.
Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
Begin with praise and honest appreciation
Call attention to people’s mistakes indirectly
Talk about your own mistakes before criticizing the other person.
Ask questions instead of giving direct orders
Let the other person save face
Be “hearty in your approbation and lavish in your praise.”
Give the other person a fine reputation to live up to
Use encouragement. Make the fault seem easy to correct.
Make the other person happy about doing the thing you suggest.