From Carnegie’s “How to Win Friends and Influence People.
Smile
“Charles Schwab told me his smile had been worth a million dollars. And he was probably understating the truth. For Schwab’s personality, his charm, his ability to make people like him, were almost wholly responsible for his extraordinary success; and one of the most delightful factors in his personality was his captivating smile.” (p. 91)
“People who smile,” he said, “tend to manage, teach and sell more effectively, and to raise happier children. There’s far more information in a smile than a frown. That’s why encouragement is a much more effective teaching device than punishment.” (p. 92)
“I have asked thousands of business people to smile at someone every hour of the day for a week and then come to class and talk about the results.” (p. 94)
If you smile, people will usually smile back. Smile to the doorman, cashier, people at work, spouses, and even strangers. They will usually smile back. Everyone’s mood will be better and everyone will be happier!
When you speak with a smile, even on the phone, people will notice it and have positive feelings.